How can we help you?
Find answers, get support, and learn how to make the most of OnixMarket
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Popular Help Topics
1
How to post your first product
Getting Started
15,420
2
Payment methods available
Payments
12,350
3
How to contact sellers
Buying
9,800
4
Tips for taking great product photos
Selling
8,650
5
Staying safe from scams
Safety
7,420
Frequently Asked Questions
How do I create an account?
Getting Started
How do I create an account?
Getting Started
Click the "Sign Up" button in the top right corner and fill in your details. You'll need to verify your email address to complete registration.
Is OnixMarket free to use?
Getting Started
Is OnixMarket free to use?
Getting Started
Yes! Basic listing is free. We offer premium plans with additional features like featured listings and more photos.
How do I post a product?
Selling
How do I post a product?
Selling
After logging in, click "Post Ad" in the navigation. Fill in your product details, add photos, and publish your listing.
How many photos can I upload?
Selling
How many photos can I upload?
Selling
Free accounts can upload up to 5 photos. Premium accounts can upload up to 20 photos per listing.
How do I contact a seller?
Buying
How do I contact a seller?
Buying
Click "Contact Seller" on any product page. You can send a message, call, or WhatsApp the seller directly.
Can I negotiate prices?
Buying
Can I negotiate prices?
Buying
Many sellers are open to negotiation. Look for the "Negotiable" tag on listings or contact the seller to discuss pricing.
What payment methods do you accept?
Payments
What payment methods do you accept?
Payments
We accept M-Pesa, bank transfers, and card payments for premium subscriptions. Direct sales between users are handled independently.
How do I verify my account?
Account
How do I verify my account?
Account
Verify your email address and phone number in your account settings. Verified accounts build more trust with other users.
How do I report a suspicious listing?
Safety
How do I report a suspicious listing?
Safety
Click the "Report" button on any listing or contact our support team with details about the suspicious activity.
Tips for safe trading?
Safety
Tips for safe trading?
Safety
Meet in public places, inspect items before payment, trust your instincts, and use verified payment methods when possible.
Get in Touch
Support Hours
Monday - Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
Closed
Quick Tips for Success
Great Photos
Use good lighting and multiple angles to showcase your products effectively.
Clear Descriptions
Write detailed, honest descriptions to attract serious buyers.
Quick Responses
Respond to inquiries promptly to build trust and close deals faster.
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